Frequently Asked Questions
I have not received any order confirmation or tracking number.
You should have received email containing order confirmation with tracking information within 1-2 business days. Check your spam just in case and if you are still missing your order confirmation or tracking number, please email firstname.lastname@example.org for assistance.
Assembly problems with my desk
My Ergonomic desk has 4 extra holes:The Ergonomic desk is not as wide as other desks, therefore it has shorter support frames which only require 4 holes instead of 8.
The holes on my Large Rectangular desk do not align with the support frame:Some of our desks arrived with a manufacturing defect and were sent out before we had a chance to drill new holes. To fix this, new holes must be drilled. Line the support frame up with the pre-drilled holes on one side of the desk and draw a mark on the desk where the holes in the support frame are on the other side. This will show you where you need to drill. Once you have made your marks, use a ⅛ drill bit and bore ½” into the desk to make your new screw holes.
The legs are wobbling:You might have overtightened the rubber screws on the desk support frame.
I can’t attach the cable management spine:You might have to drill new holes. These screws are usually a bit bigger than the ones for the support frames so use a ¼” drill bit, drilling ½” deep.
I have a handful of extra screws:These were for initial designs that we have since scrapped. Don’t be concerned that you missed something in the installation, if your frame is attached to the tabletop, your legs are screwed to the feet, and the cable management spine is secure, you don’t need any extra screws
I made a mistake when placing my order. How do I adjust my order?
Currently, our website does not allow us to change your order. However, if you email email@example.com with your request.
Where do you ship from?
Orders are shipped from Victoria, British Columbia, Canada.
Do you offer a warranty?
Yes, we offer a five year limited warranty on our Sit-Stand Desks and a two year warranty for our Under-the-Desk Bikes. This warranty covers defects in materials and workmanship that arise from normal use, and we assure you that we will always make a fair judgement when assessing warranty claims. Details can be found here on our Warranty Page.
The leg frames and cables for my desk have arrived, but the tabletop is missing?
Although they are shipped together, sometimes there is a lag in the arrival of the tabletop. Rest assured that it will arrive in a matter of a few days.
What happens if something breaks?
We have done extensive testing to ensure the longevity of each and every component that goes into our products, but in the rare case something does break we will have replacement parts available on our website.