If you decide your Ergonomyx solution isn't quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is happy to help. Returns must be made in the original packaging to our office in Victoria, BC, Canada. You are responsible for return shipping costs, and If you no longer have the original packaging, there is an additional $50 per item repackaging fee. Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund, minus our original shipping cost, and less repackaging fees (if applicable).